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Terms & Conditions

Last updated: July 2026

1. About Us

ONJJEM is a personalised photo gift specialist based in Preston, United Kingdom. We can be contacted at hello@onjjem.com

2. Orders

All orders are subject to acceptance and availability. We reserve the right to refuse any order. Once your order is placed and payment confirmed, we will begin production of your personalised gift.

3. Personalised Products

All our products are made to order using photos you provide. By placing an order you confirm that you own the rights to the photo and that it does not infringe any third party rights. We reserve the right to refuse orders containing offensive, illegal or inappropriate images.

4. Pricing

All prices are shown in GBP and include VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price shown at the time of your order.

5. Payment

All payments are processed securely by Stripe. We accept Visa, Mastercard, American Express and Apple Pay. We never store your card details.

6. Delivery

Please see our Delivery & Returns page for full delivery information.

7. Returns

Due to the personalised nature of our products, we cannot accept returns unless items are damaged or faulty. Please see our Delivery & Returns page for full details.

8. Privacy

Your photos are used solely to fulfil your order and are never shared with third parties. Please see our Privacy Policy for full details.

9. Liability

Our liability to you shall not exceed the value of your order. We are not liable for any indirect or consequential losses.

10. Governing Law

These terms are governed by the laws of England and Wales.

Contact

For any queries please contact hello@onjjem.com